Now onboarding service businesses

We build AI agents that work your business like employees.

Bedrock AI designs, builds and runs custom AI agents that answer your phone, reply to new leads in seconds, book appointments and chase follow-up — around the clock, without adding headcount.

A 30-minute call and a written breakdown of where enquiries are leaking out of your business. No obligation, no pressure.

speed-to-lead agent · illustrative example
Missed call · 7:42 PM · after hours
Hi, this is the assistant at Ridgeline Plumbing — sorry we missed you. What can we help with?sent 7:42 PM · 8s later
Water heater's leaking pretty bad7:43 PM
That needs looking at today. I can get a tech to you between 8–10 AM tomorrow, or flag this to our on-call now. Which works?7:43 PM
Tomorrow morning is fine7:44 PM
Booked 8–10 AM · added to calendar · owner notified
5 minAfter this, the odds of qualifying a lead drop sharply
More likely to qualify a lead when contacted within an hour
24/7Hours your agents are answering, booking and following up
3–4 wksTypical time from audit to a live agent on real traffic

Response-time figures are published industry research, not Bedrock AI client results. Sources: Harvard Business Review, “The Short Life of Online Sales Leads” and the Lead Response Management study (Oldroyd et al.).

The problem

You are not losing work to competitors. You are losing it to silence.

Most service businesses do not have a lead generation problem. They have a response problem. The enquiries are already arriving — they are just landing when nobody is free to answer them.

Rings out

Calls nobody answers

Your team is on a job, driving, or already on another line. The caller does not leave a voicemail — they call the next business on the list. You never learn that the call happened.

Hours later

Leads that go cold

A form comes in at 6 PM and gets a reply at 10 AM the next day. By then the customer has spoken to two other companies and made a decision.

Never sent

Follow-up that never happens

Quotes go out and nothing chases them. Not because your team is lazy, but because chasing twelve open estimates is a job on its own and delivery always wins.

Every night

After-hours enquiries

Evenings and weekends are when homeowners actually deal with their problems. That is precisely when your phone is unattended and your inbox is unwatched.

What we build

AI agents, not chatbots.

A chatbot answers questions on a webpage. An agent does the job: it picks up the phone, reads your calendar, writes to your CRM, books the appointment, and knows when to stop and get a human. Each one is scoped, built and operated by us.

AI Receptionist

Answers every call, day or night

Picks up when your team can't — after hours, on a job site, or when three calls land at once. It answers questions about your services, hours and pricing, captures the caller's details, and routes genuine emergencies straight to a human.

  • Answers inbound calls 24/7 in a natural voice
  • Responds from your services, hours and pricing
  • Captures caller name, need and callback details

Speed-to-Lead Agent

Responds in seconds, not hours

The moment a form is submitted or a call is missed, this agent opens the conversation — qualifies the enquiry, answers the obvious first questions and keeps the lead warm until a human can take over.

  • Fires within seconds of a new lead or missed call
  • Qualifies budget, timeline, location and job type
  • Answers common pre-sales questions from your knowledge base

Appointment Agent

Turns conversations into calendar entries

Handles the back-and-forth of scheduling — offers real availability from your calendar, books the slot, sends the confirmation, and manages reschedules and cancellations without anyone lifting a finger.

  • Reads live availability from your calendar
  • Books, reschedules and cancels appointments
  • Sends confirmations and reminders

Follow-Up Agent

Works the pipeline you never get back to

Most revenue is lost in the gap between a quote and a decision. This agent runs structured, human-sounding follow-up across your open estimates and dormant contacts, and stops the moment someone replies or opts out.

  • Multi-step follow-up on unsold estimates
  • Re-engages dormant contacts on a schedule you set
  • Stops instantly on reply, booking or opt-out

Intake & Qualification Agent

Sorts the real jobs from the noise

Applies your actual qualification rules to every enquiry — service area, job type, budget band, urgency — so your team only spends time on work you actually want.

  • Screens against your service area and job types
  • Collects the intake fields your team needs upfront
  • Flags high-value and urgent enquiries

Operations Agent

Keeps the back office moving

Handles the recurring internal work that quietly consumes a workweek: chasing paperwork, updating records across systems, and surfacing what needs a human decision today.

  • Syncs contacts and jobs across your systems
  • Chases outstanding documents and confirmations
  • Produces daily and weekly activity digests

Full capability breakdown →

How it works

Live in three to four weeks.

No twelve-month transformation programme. We find the leak, spec the fix in writing, build it against your systems, and launch it carefully.

1

Audit

We map how enquiries actually reach you today — every phone line, form and inbox — and measure where they stall. You get a written breakdown of leaks and what each one plausibly costs you, whether or not you hire us.

Week 1
2

Design

We specify each agent in writing before any code runs: what it handles, what it must never do, exactly when it hands to a human, and which systems it may read or write. You approve that spec.

Week 1–2
3

Build & connect

We build the agents against your knowledge base and connect them to your phone system, calendar and CRM. Everything is tested against real historical conversations before it touches a live customer.

Week 2–3
4

Launch & tune

We launch on a limited slice of traffic, review transcripts with you, correct the misses, then widen. You keep a dashboard of every conversation and a kill switch you control.

Week 3–4
Built responsibly

Your customers are talking to it. We take that seriously.

An agent that speaks to your customers carries your name. These are the constraints we build under by default — not add-ons.

Consent enforced in the platform

Opt-outs are honoured at the infrastructure layer, not by asking a model nicely. Once someone replies STOP, no agent can message them again. Our messaging is registered under A2P 10DLC.

Agents disclose what they are

Our agents identify themselves as an assistant when asked and never impersonate a named employee. Deception is a short-term trick with a long-term cost.

Escalation over improvisation

Every agent has a written scope and a defined handoff path. When it hits the edge of what it knows, it brings in a human instead of guessing at your pricing.

Tenant-isolated data

Each client's data is isolated at the database layer. Your conversations, contacts and knowledge base are never pooled with another business's.

Full transcripts, always

Every call and message an agent handles is logged and readable in your dashboard. Nothing your customers are told is hidden from you.

A switch you control

You can pause any agent instantly without calling us. If it is not behaving the way you want, you turn it off and calls route to your team.

Questions

The things people ask first.

What exactly does Bedrock AI build?
Custom AI agents that handle a specific job in your business end to end — answering the phone, replying to new leads, booking appointments, following up on quotes. They are not chatbots bolted onto your website. Each one is connected to your phone system, calendar and CRM, given your actual pricing and policies, and constrained by rules you approve in writing.
Is this a product I install, or do you run it for us?
We build it and we run it. You get a dashboard showing every conversation, but you are not maintaining prompts or debugging integrations. When something needs to change — a new service, a price update, a policy shift — you tell us and we ship it.
Will customers know they're talking to AI?
Yes. Our agents identify themselves as an assistant when asked and never claim to be a specific human employee. We think impersonating people is both wrong and bad business — it is the fastest way to lose a customer's trust permanently.
What happens when the agent doesn't know something?
It says so and hands off to a human, rather than guessing. Every agent has a defined escalation path set during the design phase. We would rather an agent pass a question to your team than invent an answer about your pricing or availability.
How do you handle text message consent?
Strictly. We only message people who have given express written consent, every message identifies the business, and STOP is honoured immediately and permanently at the platform level — no agent can override an opt-out. Our messaging program is registered under A2P 10DLC.
What kind of businesses is this for?
Service businesses where a missed call or a slow reply is a lost job — home services, trades, contractors, clinics, professional services and agencies. If your enquiries arrive by phone and form and your team is too busy on delivery to answer them fast, this fits.
How long until it's live?
Typically three to four weeks from audit to a live agent handling real traffic. We launch on a limited slice first, review the transcripts with you, and widen once it is behaving correctly.

Find out what you are missing every week.

A 30-minute audit of how enquiries reach your business and where they are being dropped. You leave with a written breakdown whether or not you work with us.

BEDROCK AI LLC · Huntsville, TX · Monday – Friday, 9:00am – 6:00pm CT

BEDROCK AI LLC, 4972 State Hwy 30, Huntsville, TX 77340, United States. Telephone (936) 355-8233.